Communications Case Studies

Communications firms and telecom providers trust Pitney Bowes Business Insight for superior customer and operational intelligence solutions that help them manage network assets, understand trade areas, improve sales and marketing and plan logistics.

AUSTAR United Communications

Accurately Identifying and Profiling Customers and Prospects While Providing Foundation for More Sophisticated Targeting

Cellular South

Increasing Overall Knowledge of Service Availability While Improving Customer Service and Enterprise-Wide Decision Making


Implementing DOC1 Archive in Less Than a Week to Provide Web Access to Customers, Account Managers and Customer Service Agents


Utilizing Key Technology for Flexible Invoice Generation System

ICG Communications

Implementing DOC1 to Provide Customized and Tailored Statements to Customers

Maxcom Telecomunicaciones

Optimizing Customer Contact and Raising Quality of Customer Care

National Cable Communications Provider

Analyzing Emerging Competitive Markets and Taking Appropriate Action

Optus Communications

Enabling Customer Network Access Details Within Seconds


Using Location Intelligence to Enable Successful Rollout of 3G Network

Rogers Cable Communications

Rogers Cable Communications needed a way to visualize its large volumes of customers and network data so it could add real value to the business.

Shenzhen Telecom Improves Customer Service through Better Bills

Raising Customer Satisfaction and Retention Rates Through Better Billing

Slovak Telecom

Using Customer Communication Management to Enable Rapid Transition from Regulated to Market-Led Environment


Providing a Customer View of Coverage Areas to Help Minimize Churn (video)

Telefonica Brazil Improves Communication with Clients Local

Telefonica Launches Efficient Billing With Its E-Account Initiative Using Pitney Bowes Software Technology.

Telefonica Launches Efficient e-Account Initiative

Minimizing Billing Delays and Enabling Important Paperless Collaboration with Customers

Time Warner Cable

Employing Location Intelligence to Identify New Customers Quickly and Accurately

Verizon Wireless

Enabling Greater Tax Assignment Efficiency, Compliance with Federal Guidelines, Cost Savings and Improved Customer Service


Giving Both Corporate and Individual Customers the Ability to Manage Bills Online, Analyze Statements and Easily Identify Discrepancies

Windstream Communications

Expediting Creation and Distribution of Up-to-Date Maps to Improve Marketing and Sales Support Process

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