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CIMB Bank

Challenge

CIMB Bank’s consolidated statement engine could only handle accounts hosted on its mainframe. It also lacked system robustness and was unable to support personalized 1:1 marketing communication.  These deficiencies resulted in customers receiving multiple monthly statements and wastage of marketing hardcopy.

Solution

CIMB Bank turned to Pitney Bowes Software for an end-to-end customer communication management solution that integrates and consolidates data from a variety of source systems, consolidates statements, and enables 1:1 marketing.

Category: Financial

Download the Case Study PDF to Read More (200 kb)

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