Utilities Case Studies

Utility companies trust Pitney Bowes Business Insight for superior customer and operational intelligence solutions that help them manage network assets, understand trade areas, improve sales and marketing and plan logistics.

Charlotte County Utilities Passes the Savings to Customers

Charlotte County Utilities implements document vault and EBPP solutions and passes the savings to customers.

City of Phoenix

City of Phoenix implemented Customer Communication Management (CCM) solutions to generate documents and enhance access to account information.

City of Winnipeg

The City of Winnipeg selected DOC 1® Designer and Generate document composition and design solutions, along with Oracle Utilities Customer Care and Billing, to produce more comprehensible documents for utility services.

Greater Cincinnati Water Works Benefits from the DOC1 Suite

Read how the DOC1 Software Suite helped the GCWW increase productivity, reduce costs and improve customer satisfaction.

Interelectra Presents a New, Friendly Face to the Marketplace

A Belgian utility redesigns their statements to increase customer satisfaction and unify branding.

Las Vegas Valley Water District Local

Pitney Bowes Software (formerly Group 1 Software) customer communication management solutions have helped the Las Vegas Valley Water District more efficiently communicate with a growing and transient customer base.

National Grid Implements Business Process Outsourcing to Reduce Costs and Improve Customer Service Local

National Grid reduced call center costs and helped satisfy regulatory compliance after implementing our hosted e2™ Vault and e2™ Service CCM solution.

Pennsylvania One Call System

POCS turned to Pitney Bowes Software (formerly MapInfo) for a solution to help identify utility companies which would be affected by locate requests and ultimately reduce the excess notifications.

Petersburg Life Reduces Returned Mail by Half

StreamWeaver, Finalist, and SmartMailer solutions allow Petersburg Life to drastically reduce costs while improving relations with customers and agents.

PHEAA Sets a New Standard in Higher Education with Pitney Bowes Solutions

Pennsylvania’s Higher Education Assistance Agency implements StreamWeaver and Finalist as part of their state–of–the–art solution.

San Francisco Public Utilities Commission Delivers Easier-To-Read Bills, Enhanced Customer Service

Faced with a growing number of billing-related customer calls, San Francisco Public Utilities Commission (SFPUC) redesigns its bills and improves customer service with Group 1’s DOC1 and e2 solutions.

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